AML and Verification at Luckystart Casino
Every account on our platform sits inside a compliance framework set by our Curaçao licence (number OGL/2023/174/0090). This page explains, in plain terms, what we check, when we check it and what we expect from you.
Our AML Commitment at Luckystart Casino
The framework we operate under
We operate as Luckystart N.V. under a Curaçao licence and, since our launch in 2023, we have run a full anti-money-laundering and counter-terrorist-financing programme. That programme is not a document that sits in a drawer. It shapes how we onboard you, how we screen your transactions and how we report suspicious activity to the authorities in our licence jurisdiction.
Our programme rests on five pillars: ongoing risk assessment, risk-based customer due diligence, transaction monitoring, internal reporting of suspicions, and record keeping. Every member of our compliance team trains on these pillars annually, and an appointed Money Laundering Reporting Officer oversees the whole structure. If something on your account does not add up, we are obliged to look, and we will.
When We Verify Your Identity
Three moments that trigger checks
At registration we confirm the basics: that you are at least 18 years old, that you are not resident in a restricted jurisdiction, and that your details are consistent across our records. Full verification then kicks in without exception before your first withdrawal. Beyond that point, we re-verify at thresholds and whenever your account behaviour changes in a way that raises questions under our risk model.
You will always know which document we need. We never ask for passwords, one-time codes or full card numbers, and any request of that kind claiming to come from us is fraudulent and should go straight to [email protected].
| Document | What we accept | When it is required |
|---|---|---|
| Government ID | Passport, driver licence or national ID card, valid and legible on all four corners | Always before your first withdrawal |
| Proof of address | Utility bill, bank statement or council rates notice in your name, dated within 90 days | Before your first withdrawal and after any address change |
| Payment method proof | Card photo with first 6 and last 4 digits visible, e-wallet screenshot, or crypto wallet address confirmation | When you withdraw to that method |
How Verification Works Step by Step
The whole flow runs inside your account, and most cases clear within 24 hours of upload. Complex cases, such as documents in other names or unusually high transaction volumes, can take up to 3 business days because a senior compliance officer reviews them personally.
Your documents sit in encrypted storage from the moment of upload. Access is limited to compliance staff on a need-to-know basis, we never sell or share your data with marketers, and we release it only to regulators or law enforcement where the law compels us.
- Open the verification tab in your account profile and select the document type requested.
- Photograph or scan the document so all four corners, your full name and the expiry date are readable, with no glare or cropping.
- Upload the file and confirm the details you entered match the document exactly.
- Our automated tools run initial authenticity and database checks within minutes.
- A compliance officer reviews the result and either approves it or messages you with a specific fix, never a generic rejection.
- You receive confirmation by email, and withdrawal restrictions lift automatically on approval.
Source of Funds Requests
Why we may ask, and what we accept
Source of funds evidence shows where the money you play with comes from, not how much you earn. We ask for it when a single deposit or a run of deposits is large relative to the profile on your account, when the pattern of your transactions changes sharply, or when the total you have deposited crosses a threshold set in our risk policy. These requests come directly from our obligations as a licensed operator, and declining them is not an option under our rules.
Acceptable evidence is broader than most players expect: payslips, employment contracts, bank or crypto wallet statements showing the funds arriving, tax returns, dividend statements, or a signed sale contract for property or a vehicle. We treat everything you send as strictly confidential, the same way we treat your identity documents.
Deposit and Withdrawal Checks We Run
Same-method rule and the limits that apply
Every deposit and withdrawal on our platform passes through automated screening, with human review on anything the system flags. One rule matters more than the rest: we return withdrawals through the same method you used to deposit wherever that method supports payouts. If you deposited with a card, funds go back to that card; crypto winnings return to a wallet you control. Splitting deposits to stay under thresholds, a practice known as structuring, is something we detect and treat as a reportable red flag.
The table below sets out the limits that frame our monitoring. All figures are in AUD, and we charge no fees on deposits or withdrawals.
| Item | Limit or timeframe |
|---|---|
| Minimum deposit | 50 AUD |
| Minimum withdrawal | 50 AUD |
| Maximum withdrawal per day | 8,000 AUD |
| Maximum withdrawal per month | 32,000 AUD |
| Crypto and e-wallet withdrawals | 0 to 24 hours |
| Card and bank transfer withdrawals | 1 to 3 business days |
What Happens If Verification Fails
The escalation path we follow
A rejected document freezes withdrawals, not your account. You keep playing, we tell you exactly what failed, and you can upload a corrected file the same day. If we receive no usable documents within 30 days of our first request, we suspend the account, and after a further grace period we close it and refund the balance to the verified source method.
Where we find evidence of identity fraud, use of a third party's payment method, or deliberate attempts to launder funds, we freeze the account immediately, hold the balance pending investigation, return funds to their legitimate source where possible, and file a suspicious activity report with the authorities. You can contest any restriction by writing to [email protected] or through our 24/7 live chat, and a compliance officer independent of the original decision reviews your case.
How Long We Keep Your Documents
We hold verification records for 5 years after your account closes, because the anti-money-laundering laws of our licence jurisdiction require exactly that. Retention is not a loophole for marketing; the files stay in encrypted, access-controlled storage and serve only regulatory audits and lawful requests.
Once the retention period ends, we delete or anonymise your documents. Until then, you can request a copy of everything we hold about you, ask us to correct errors, or query our processing grounds, and we respond to such requests within 30 days.
Frequently Asked Questions
Can I withdraw before my verification is complete?
No. We verify every player before their first withdrawal, without exception. Verification usually finishes within 24 hours of uploading correct documents.
Why was I suddenly asked for source of funds?
Large single deposits, a sharp change in your transaction pattern, or cumulative deposits crossing a threshold in our risk policy trigger the request. It is a standard legal obligation for licensed operators, not an accusation.
Is it safe to upload my ID to your site?
Yes. Documents sit in encrypted storage, only compliance staff can access them, and we never share them with third parties except where regulators or law enforcement legally compel us.
Do withdrawals have to go back to my deposit method?
Wherever the method supports payouts, yes. Card deposits return to the same card and crypto winnings go to a wallet you control, which protects both you and our platform.
What if my legal name has changed since registration?
Contact our support team and provide the linking document, such as a marriage certificate or change-of-name record, alongside your current ID. We update your profile after verification.